HSBC UK Bank Plc
Financial Ombudsman decision DRN-5749691 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
HSBC declined Mr L’s applicationAccount closed or refused
filed an adverse Cifas marker about himCredit file reporting
Rules cited
Equality Act 2010, FCA DISP (Dispute Resolution), Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5749691.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.