Revolut Limited

Financial Ombudsman decision DRN-5749225 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

He disputed several card payments of around £4,500 in total that he’d made from his Revolut account to various cryptocurrency platformsCard dispute or chargeback

Mr O said that he’d been vulnerable at the time of the payments, having recently lost his business and he’d also suffered poor mental health as a result.Support for vulnerable customers

Rules cited

PSR APP reimbursement requirement, FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5749225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.