Elderbridge Limited
Financial Ombudsman decision DRN-5749021 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr O complains that Elderbridge Limited didn’t tell him when his mortgage was transferred to it in 2016 that it didn’t offer new interest rate products, it didn’t give him advance notice of the transfer, and it won’t now offer him a new rate.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5749021.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.