Revolut Limited

Financial Ombudsman decision DRN-5747358 Upheld

Upheldoutcome, as published by the Ombudsman

£41,390redress stated in the decision

Mon Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

M complains that Revolut Ltd hasn’t refunded unauthorised payments that were made from its account.Unauthorised transaction

I can’t say it’s unreasonable for Revolut to have kept a block on M’s account while it investigated the reported transactionsFunds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5747358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.