Bank of Scotland Plc

Financial Ombudsman decision DRN-5746115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

Halifax decided to review Mr C’s account to comply with its legal and regulatory obligations. On 11 October 2024, Halifax wrote to Mr C to let him know that following a review it had decided to close his bank account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5746115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.