NewDay Ltd

Financial Ombudsman decision DRN-5745895 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Card dispute or chargeback

In the Ombudsman’s words

reversed the temporary credits applied to the account and placed Mr O’s account on holdFunds blocked or frozen

Mr O complains about the way in which NewDay Ltd trading as Aqua has handled his chargeback disputeCard dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5745895.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.