Santander UK Plc
Financial Ombudsman decision DRN-5742610 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander decided to review Mr E’s account to comply with its legal and regulatory obligations... Santander reviewed everything and decided to to close all his accounts.Account closed or refused
Whist it completed its review and waited for Mr E to respond, Santander blocked Mr E’s account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5742610.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.