Bank of Scotland Plc

Financial Ombudsman decision DRN-5740195 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

P, a limited company has complained about the actions of Bank of Scotland plc when it closed its foreign currency account.Account closed or refused

BOS has accepted its service fell short when Mr S called. It has explained that it was unable to find P’s account initially due to a bank merger.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5740195.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.