MONZO BANK LIMITED
Financial Ombudsman decision DRN-5732399 Upheld
Upheldoutcome, as published by the Ombudsman
£381redress stated in the decision
Mon Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
Refund any charges/fees associated with the payment.Charges and fees
Monzo used a chargeback process to challenge the failed withdrawalCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5732399.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.