HSBC UK Bank Plc
Financial Ombudsman decision DRN-5727600 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Charges and fees
In the Ombudsman’s words
Mr M has complained that HSBC UK Bank Plc trading as first direct (“First Direct”) continued to charge a monthly account fee on a disputed joint account, even after Mr M had asked for the account to be frozen.Funds blocked or frozen
Mr M has complained that HSBC UK Bank Plc trading as first direct (“First Direct”) continued to charge a monthly account fee on a disputed joint accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5727600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.