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Bank of London and The Middle East plc
Financial Ombudsman decision DRN-5726391 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
decided to close Mr H’s account immediatelyAccount closed or refused
blocked his accountFunds blocked or frozen
Nomo accepted that it should have let Mr H know it had done so and should have told him sooner that it had blocked his accountComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5726391.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.