Santander UK Plc
Financial Ombudsman decision DRN-5725682 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander decided to close Miss K’s accountsAccount closed or refused
blocked access to her accountsFunds blocked or frozen
the overall service she received from SantanderService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5725682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.