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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5723622 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs W complain that Barclays Bank UK PLC (‘Barclays’) hasn’t reimbursed the funds they lost when they say they fell victim to a scam.APP scam refund refused
Rules cited
PSR APP reimbursement requirement, Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5723622.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.