Clydesdale Bank Plc
Financial Ombudsman decision DRN-5716019 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Thu Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr S complains that Clydesdale Bank Plc, trading as Virgin Money, closed his account without telling him.Account closed or refused
Virgin Money have accepted that they didn’t explain the permanent block to Mr S and that they missed an opportunity to explain that a new card wouldn’t be issued.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5716019.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.