NewDay Ltd

Financial Ombudsman decision DRN-5706440 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

Refund any interest, fees, and charges associated with this amountCharges and fees

NewDay raised a chargeback for an addendum dispute for the full cost of the transactionCard dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5706440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.