National Westminster Bank Plc

Financial Ombudsman decision DRN-5692249 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

NatWest then gave Mr A notice that it was closing his account and that it would be blocked while the closure was processed.Account closed or refused

I am satisfied that NatWest acted appropriately in this case, both in deciding to review Mr A’s account and in restricting its use while it did so.Funds blocked or frozen

Finally, Mr A complained about the length of time it took to release his funds.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5692249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.