Bank of Scotland Plc

Financial Ombudsman decision DRN-5690577 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

it amended his offer so he didn’t benefit from a full five years of fixed interest from completion, and didn’t tell him about the changeMortgage administration

Halifax had paid £300 for this. He said Halifax hadn’t provided a call recording for the later conversationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5690577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.