Pepper (UK) Limited
Financial Ombudsman decision DRN-5671732 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
G was also concerned about the impact this had had on the amount of interest charged and it was unhappy with the information provided by Pepper, which it felt had been conflicting and confusing.Charges and fees
G – a limited company – complains that Pepper (UK) Limited mis-calculated the redemption figure for its commercial mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5671732.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.