Clydesdale Bank Plc
Financial Ombudsman decision DRN-5669612 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Virgin Money considered her claim, but didn’t think it would likely to succeed, so it didn’t proceed with the chargeback.Card dispute or chargeback
I find it should have done more to investigate Mrs D’s section 75 complaint points and explain its position more transparently.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5669612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.