MONZO BANK LIMITED
Financial Ombudsman decision DRN-5663348 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
closed her accountAccount closed or refused
Miss O complains Monzo Bank Ltd has not dealt fairly with her chargeback requestCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5663348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.