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Bank of Scotland Plc
Financial Ombudsman decision DRN-5649616 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Halifax raised a Chargeback for the two payments made on the credit cardCard dispute or chargeback
Halifax hadn’t made any bank errors and didn’t uphold the complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5649616.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.