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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5648433 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Data and privacy
In the Ombudsman’s words
Barclays removed the blocks from Mr E’s accounts on 1 August 2023 and decided to close Mr E’s accounts immediately.Account closed or refused
it placed a block on them. The type of block applied meant all transactions in and out of the accounts, including direct debits, were stopped.Funds blocked or frozen
Mr E submitted two data subject access requests (DSAR) to Barclays to understand to understand how it had carried out its investigation and why it hadn’t allowed him access to his salary.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.