Barclays Bank UK PLC

Financial Ombudsman decision DRN-5647032 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Support for vulnerable customers, Service failure

In the Ombudsman’s words

Barclays decided to close Mr F’s accountsAccount closed or refused

Barclays took the decision to block Mr F’s online and telephone bankingFunds blocked or frozen

Mr F also said that he had memory issues and health problems. So, Barclays should take these into accounts and make adjustments or him.Support for vulnerable customers

Mr F called Barclays on four separate occasions and each time Barclays gave him different information.Service failure

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5647032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.