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Bank of Scotland Plc
Financial Ombudsman decision DRN-5646551 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr and Mrs P’s complaint is about an interest-only mortgage they took out with Bank of Scotland plc (BOS) in 2017Mortgage administration
Mr P has a cognitive impairment and is neurodiverseSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5646551.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.