Clydesdale Bank Plc
Financial Ombudsman decision DRN-5629282 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
didn’t make them aware of a mortgage product that could’ve significantly reduced their monthly mortgage paymentsMortgage administration
I think the call handler could’ve gone further and explained that this was the only variable rate available at the time and it may be worth them checking again at a later timeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5629282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.