J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5626323 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

Mr B complains that J.P. Morgan Europe Limited, using the brand name “Chase”, hasn’t dealt fairly with a dispute he raised regarding a card transaction.Card dispute or chargeback

He also complains that a savings account was mis-sold to him.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5626323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.