J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5621481 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr O complains J.P. Morgan Europe Limited trading as Chase closed his accountAccount closed or refused

Chase asked him to complete a survey as part of its anti-money laundering (AML) and Know your Customer (KYC) obligationsIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5621481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.