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PayPal UK Ltd
Financial Ombudsman decision DRN-5620623 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
PayPal limited and closed Miss M’s account as soon as she raised her disputes.Account closed or refused
Miss M says she then raised payment disputes with PayPal as she was still eligible for its buyer protectionCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5620623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.