HSBC UK Bank Plc
Financial Ombudsman decision DRN-5618948 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
informed Mr S on 2 August 2024 of its decision to close his accounts on 7 October 2024Account closed or refused
his accounts had been blocked due to the checks it needed to conductFunds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5618948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.