Bank of Scotland Plc

Financial Ombudsman decision DRN-5613732 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

incurred charges for paying in cash that could have been avoidedCharges and fees

N didn’t agree and wanted its complaint to be reviewedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5613732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.