Santander UK Plc
Financial Ombudsman decision DRN-5610570 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
During the moratorium, Santander sent Mr and Mrs S a letter confirming solicitors fees had been added to their mortgageCharges and fees
Santander didn’t apply to cancel the scheduled court hearing once it was made aware of the breathing space moratoriumMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5610570.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.