Nationwide Building Society

Financial Ombudsman decision DRN-5608472 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

forced to pay an Early Repayment Charge (“ERC”) to get out of their mortgageCharges and fees

wouldn’t let them move their portable mortgage to a new propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5608472.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.