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Lenvi Servicing Limited
Financial Ombudsman decision DRN-5605387 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss A’s complaint relates to a Help to Buy (“HTB”) loan that was administered on behalf of the lender by Lenvi Servicing Limited.Mortgage administration
Rules cited
FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5605387.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.