Santander UK Plc
Financial Ombudsman decision DRN-5604981 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked and closed his accountAccount closed or refused
restricted Mr M’s accountFunds blocked or frozen
unhappy with Santander’s customer service and says it failed to communicate effectively with himComplaint handling
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5604981.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.