J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5602872 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P has complained about how J.P. Morgan Europe Limited (‘Chase’) handled his chargeback request.Card dispute or chargeback

Chase offered £100 compensation, as it acknowledged it had fallen short.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5602872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.