Capital One (Europe) plc

Financial Ombudsman decision DRN-5592851 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Miss C is disappointed that her account has been closed. However, the terms and conditions state that Capral One can close the account at any time.Account closed or refused

Capital One didn’t uphold the complaint. It said it couldn’t pursue a chargeback because the payments had been made to casinosCard dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5592851.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.