OneSavings Bank Plc
Financial Ombudsman decision DRN-5592781 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
almost £6,000 of fees on their mortgageCharges and fees
Kent had duty to provide information that was clear, fair and not misleading – and that ought to have included the unpaid fees balance and any additional interest it was attracting.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5592781.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.