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HSBC Bank plc
Financial Ombudsman decision DRN-5578940 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Miss S complains HSBC Bank UK Plc unfairly closed her accounts without notice or explanation.Account closed or refused
The accounts were blocked and HSBC explained it would need to speak to Miss S and Mrs F before the funds could be released.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5578940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.