Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5577508 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

The complaint Mr and Mrs P complain that The Co-operative Bank Plc took too long to deal with an application for a new interest rate and to change the term of their mortgage.Mortgage administration

This included personal information about that other customer.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5577508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.