Bank of Scotland Plc

Financial Ombudsman decision DRN-5576211 Upheld

Upheldoutcome, as published by the Ombudsman

£75,250redress stated in the decision

Tue Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Ms A complains Bank of Scotland plc trading as Halifax won’t refund transactions made from an account in her name which she says she didn’t make or authorise.Unauthorised transaction

Ms A also said she was experiencing domestic, as well as economic, abuse during her relationship with her ex-husband.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5576211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.