Barclays Bank Plc
Financial Ombudsman decision DRN-5565943 Not upheld
Not upheldoutcome, as published by the Ombudsman
£132redress stated in the decision
Thu Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
Barclays Bank is pursing her for the arrears on her account and has reported adverse information to the credit reference agencies about her account.Credit file reporting
Mrs M complains that Barclays Bank UK PLC won’t refund to her a payment that she made from her bank account.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5565943.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.