Topaz Finance Limited

Financial Ombudsman decision DRN-5564074 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Melanite accepts it wrongly advised Mr N that if he and the other party took Mr N’s name off the deeds, then he might be released from liability under the mortgage, in its letter of 26 November 2024.Mortgage administration

I know Mr N considers that it’s very poor service indeed for Melanite to issue letters which are not signed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5564074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.