Bank of Scotland Plc

Financial Ombudsman decision DRN-5551600 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Halifax blocked payments Mrs A was attempting to makeFunds blocked or frozen

It showed a lack of empathy to Mrs A, given that Halifax was already aware ... about some of her vulnerabilitiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5551600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.