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Preferred Mortgages Limited
Financial Ombudsman decision DRN-5547402 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Credit file reporting, Mortgage administration
In the Ombudsman’s words
Arrears fees have been added to the mortgage unfairlyCharges and fees
The interest rate they have been charged is too high and unfairInterest and rates
Preferred stopped reporting the mortgage on their credit files after the mortgage defaulted in 2007Credit file reporting
administered the mortgage poorlyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5547402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.