TSB Bank plc

Financial Ombudsman decision DRN-5547025 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

I don’t agree Ms Y authorised these payments. It seems the seller went on to use her card details to make these payments without her consent.Unauthorised transaction

She reported these payments to TSB and it started a chargeback claim for Ms Y for all three paymentsCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5547025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.