Santander UK Plc
Financial Ombudsman decision DRN-5546314 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
didn’t do enough to prevent them losing money to an alleged scamAPP scam refund refused
citing it as being unfair, dismissive in tone, failing to acknowledge the substance of their complaint and lacking in transparencyComplaint handling
Rules cited
FCA DISP (Dispute Resolution), Money Laundering Regulations 2017, UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5546314.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.