Lowell Portfolio I Limited

Financial Ombudsman decision DRN-5534676 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs B complains Lowell Portfolio I Ltd are asking her to repay debts which aren’t hers.Unauthorised transaction

I also do agree with Mrs B about the distress she’s been caused... I’ll make it a requirement for them to remove anything they may have reportedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5534676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.