Lowell Portfolio I Limited

Financial Ombudsman decision DRN-5532079 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

gather information about the account, along with fees, charges and payment informationCharges and fees

I do agree with our Investigator that Mr E explicitly asked Lowell to get evidence of the account from L, and they said it’s unlikely L has anything but Mr E can contact them himself if he’d like to.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5532079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.