Clydesdale Bank Plc
Financial Ombudsman decision DRN-5520454 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
In September 2023 Mr L’s account with Virgin Money was closed.Account closed or refused
Mr L has complained Clydesdale Bank plc, trading as Virgin Money lodged a fraud-related marker on the industry fraud database, CIFAS, in his name.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5520454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.