Bank of Scotland Plc

Financial Ombudsman decision DRN-5515092 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

BM agreed to apply a one year hold on the mortgage pending the resolution of Ms I’s estate.Mortgage administration

Mrs H, as the administrator of the estate of the late Ms I, complains about action Bank of Scotland plc trading as Birmingham Midshires (BM) took to repossess a property subject to a buy to let mortgage in Ms I’s name after Ms I passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5515092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.